Shipping methods and carriers
Attention! Dear customers, at the moment, the shipment of the goods is carried out only with full prepayment. This is a necessary measure for most companies operating during the war.
Delivery is currently carried out by the "Nova Poshta" service throughout the territory of non-occupied Ukraine to the working branches of "Nova Poshta".
Claims
We recommend that you check the parcels immediately upon receipt at the branch of the carrier company or in the presence of the courier of the delivery service. In case of damage to the cargo, we ask you to draw up a claim statement demanding compensation from the carrier company.
Attention! We will not be able to accept claims regarding damage to the goods if it has already been accepted by you at the delivery services of the carrier company without checking the cargo.
Terms of exchange and return
In accordance with the Law (№ 3161-IV from 01.12.2005y.) Purchased goods can be returned or exchanged within 14 days after purchase. At the same time, the presentation of the goods, equipment, protective elements (seals and labels), packaging, as well as a check or other payment document issued by the seller must be preserved.
Return is not possible if the product has obvious signs of use, changes and, moreover, damage. It is also impossible to return paint specially tinted according to your request, it is considered changed by default!
